Effective Date: 27.11.2024

Welcome to VetPulse.in! We strive to deliver your orders efficiently and promptly. This Shipping Policy outlines the terms and conditions of shipping for all purchases made through our e-commerce platform.

Order Processing Time

  • All orders are processed within 1-2 business days of receiving your confirmation.
  • Orders placed after 5:00 PM, or on weekends and public holidays, will be processed the next working day.

Shipping Methods and Delivery Times

We partner with reliable courier services to ensure timely delivery.

  • Standard Shipping: Estimated delivery time is 3-7 business days depending on the location.
  • Express Shipping: Available for select pin codes with delivery within 1-3 business days.

Delivery timelines may vary based on your location, order volume, and unforeseen circumstances.

Shipping Charges

  • Standard shipping charges apply to all orders. Rates are calculated during checkout based on your location and order weight.
  • Free shipping is available on orders above ₹499/- (applicable only within India).
  • Additional charges may apply for express shipping or delivery to remote areas.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can also check your tracking number after logging into our website.

Use this number to track your shipment on the courier partner's website.

Delivery Locations

Currently, we deliver to most cities and towns across India. However, delivery may not be possible in some remote areas.

Order Issues and Delays

  • If your order is delayed, lost, or arrives damaged, please contact our support team at vetpulse2024@gmail.com within 48 hours of delivery.
  • For damaged or incorrect items, please share photos or videos as proof when reporting the issue.

International Shipping

At the moment, we only provide shipping services within India.

Changes to Your Shipping Details

For any updates to your shipping address or contact information, please notify us immediately at vetpulse2024@gmail.com before your order is shipped.

Contact Us

For any further queries regarding shipping, feel free to reach out to us:
VetPulse.in
Email: vetpulse2024@gmail.com