Effective Date: 27.11.2024

At VetPulse.in, we strive to ensure a seamless experience for our customers, both in our veterinary services and through our e-commerce platform. Our Return and Refund Policy is designed to make the process simple and hassle-free, ensuring customer satisfaction while maintaining product and service quality.

1. Return Policy for Products

Eligibility for Returns
We accept returns under the following conditions:

  • The product is defective or damaged.
  • The product delivered is different from the one ordered.
  • The product is unused, unopened, and in its original packaging.

Items Not Eligible for Return

  • Perishable goods such as food, treats, or supplements (unless defective or damaged).
  • Medications or veterinary products that have been opened or used.
  • Customized or personalized items.
  • Items purchased on clearance or marked as non-returnable.

Return Process

  1. Contact our customer support within [7 days] of receiving the product at vetpulse2024@gmail.com
  2. Provide your order details, a brief explanation of the issue, and photos of the product if necessary.
  3. Once your return is approved, we will provide instructions on how to send the product back to us.

Return Shipping

  • For defective, damaged, or incorrect items, VetPulse will cover the return shipping cost.
  • For other eligible returns, the customer is responsible for return shipping charges.

2. Refund Policy

Refund Eligibility
Refunds will be issued in the following cases:

  • The returned product meets our return criteria.
  • The product is unavailable for replacement or exchange.
  • A canceled order before shipment.

Refund Process

  • Refunds will be processed within [7-10 business days] after receiving and inspecting the returned product.
  • Refunds will be credited to the original payment method or as store credit, depending on your preference.

Non-Refundable Items

  • Shipping charges, unless the return is due to an error on our part.
  • Items that do not meet the return eligibility criteria.

3. Cancellation Policy

Order Cancellation

  • Orders can be canceled within [24 hours] of placement if they have not been shipped.
  • Contact us at vetpulse2024@gmail.com to request a cancellation.

Refund for Canceled Orders

  • For prepaid orders, the refund will be processed within [7-10 business days] to the original payment method.

4. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us:

VetPulse.in
Email: vetpulse2024@gmail.com